Frequently asked questions

Bella Mobile is one app for two things: affordable international calls and eSIM mobile data. You add credit to call internationally, buy a data plan when you travel, and both run from the same account.

You can create your account here on the website with an email address. Making calls and installing an eSIM both happen in the app, so you will need it on your phone to use the service.

With your email address, or by continuing with Google. It takes a few seconds and does not ask for a payment method up front.

iPhone and Android, from the App Store and Google Play. The store links are at the bottom of every page and in the "Get Bella Mobile" section on the home page.

Sixteen. If you are under eighteen you need permission from a parent or guardian to use the service.

Registration and sign-in both send a one-time code to the mobile number you give, by SMS or voice call. It confirms the number is yours, which is what keeps someone else from registering it and what protects the credit on your account.

Verification is not optional: without it, registration cannot be completed and the calling features stay locked.

It works wherever you have an internet connection. A small number of countries restrict internet calling services, though, and checking what is permitted where you are is your responsibility rather than ours.

No. Bella Mobile runs alongside the number and SIM you already have. Your own number keeps working exactly as it does now.

You top up your balance, open the app and dial. Calls are charged by the minute against the credit you have already added, so there is no monthly bill and nothing to cancel.

Mobile and landline numbers internationally. The person you are calling does not need the app, an account or an internet connection — their phone rings like any other call.

No. Calls travel over your internet connection, on wifi or mobile data, so there is no SIM to swap and no new number to hand out.

No. Bella Mobile is not a replacement for your phone's own emergency calling and must not be relied on to reach the emergency services.

Always keep another way to call them — your normal SIM and number will reach emergency services even with no credit and no data plan.

Yes, on your side. Calls go out from the app over wifi or mobile data, which is what makes the rate possible. The person you are calling needs nothing at all — their phone rings like it would for any other call.

Not by us. They receive an ordinary incoming call and their own carrier treats it as one, on whatever terms they already have. Everything Bella charges comes off your balance, at the rate shown before the call connects.

Mostly the connection at your end. A steady wifi or mobile data signal gives a clear call; a weak or congested one is where breakup and delay come from. If a call sounds poor, moving to a better signal usually fixes it.

Rates are per minute and depend on the destination. The published rate for every country Bella reaches is on the calling rates page, and the rate for the number you have dialled is shown in the app before the call connects.

Your balance sets a maximum length for each call, worked out before it connects, so a call cannot run past the credit you hold. Top up and dial again to carry on.

An eSIM is a SIM card built into your phone that you download instead of collect. You buy a data plan, install it, and your phone connects to a local network when you arrive — no plastic SIM, no shop, nothing to lose.

Most phones released in recent years support eSIM, but not all do, and some are locked to a single carrier. Check your phone settings for an eSIM or "add mobile plan" option, and check with your carrier that the device is unlocked, before you buy a plan.

Buy the plan in the app, install it while you still have a connection, then switch it on when you land. Install before you travel — downloading an eSIM needs internet access, which is the thing you are trying to arrange.

Country plans cover a single destination, regional plans cover a group of countries, and global plans suit trips with several stops. Each plan has a data allowance and a validity period, both shown before you buy.

Yes. An active plan can be topped up from the app without installing a new eSIM, so you keep the same connection.

Each plan lists the local operators it runs on, and you see that list before you buy. Coverage is whatever those operators cover in that country — Bella does not build its own network, so the signal you get is theirs.

The plan stops carrying data, and your phone falls back to whatever else it has — your usual SIM, or wifi. Nothing renews on its own and nothing is charged after the fact.

If you are still travelling, top the active plan up from the app or buy another plan.

Yes. The eSIM carries data and your usual SIM stays active for calls and texts on your own number, so nobody has to be told you are away.

Travel data plans are data-only, so they do not come with a number for ordinary calls or texts. Keep your own number active for those, or call through Bella Mobile over the data connection.

Apple Pay, Google Pay, Visa, Mastercard, PayPal and Link.

US dollars. Rates and plan prices are quoted in USD across the site and the app, and that is the currency every payment is taken in — your bank may convert at its own rate on top.

No. Both services are prepaid: you buy calling credit or a data plan up front and use it. There is no contract, nothing renews by itself, and there is no bill at the end of the month.

Refunds are not offered as a matter of course. The exceptions are an accidental billing error, a fraudulent transaction, or any case where consumer protection law requires one.

If you think one of those applies to a charge, email info@bellamobile.co with the details. The full position is in our terms and conditions.

From time to time. Anything currently running is shown on this site with its terms beside it, and the code is entered at checkout. When nothing is running, there is nothing to miss.

Account settings live in the app under Account. For anything you cannot change there, contact support.

You can ask us to delete the personal information we hold about you, and we will, except where we are legally required to keep something. Email info@bellamobile.co from the address on the account.

The same route covers the other rights you have over your data: a copy of it, a correction to it, or withdrawing a consent you gave earlier.

Bella Mobile is an Estonian company and your data is processed and stored in Germany. We do not sell it to third parties. Our privacy policy sets out what we collect and who it is shared with.

So you can call someone by picking their name instead of typing a number. Your contacts are used to show that list inside the app and nothing else — they are not uploaded, stored on our side, or shared.

The permission is optional. Decline it and you dial numbers directly.

Yes, at any time, and it does not affect the messages you need — the service notices about your account, your balance and your plans carry on.

Live chat inside the app, WhatsApp support, or email info@bellamobile.co.