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Terms and conditions

The agreement between you and Bella Mobile OÜ covering the app, this website and every service we provide through them.

Agreement to our legal terms

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you ("User" or "you") and Bella Mobile OÜ ("Company," "we," "us," or "our"), a company registered in Estonia with the following details:

Registry code
17172805
Website
www.bellamobile.co
Contact email
info@bellamobile.co

These Terms govern your access to and use of our website (the "Site"), our mobile application, Bella (the "App"), and any other related products and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately.

We reserve the right to modify or update these Terms at any time. Changes will be notified through our Site or via email. Your continued use of the Services after the effective date of any changes indicates your acceptance of the updated Terms.

1. Eligibility

The Services are intended for users who are at least 16 years old in compliance with EU GDPR regulations. If you are under 18, you must have permission from your parent or legal guardian to use the Services.

2. Our services

Bella Mobile allows users to make calls to mobile phones and landlines globally. The Services are not intended for emergency calls, and you should always have an alternative method to contact emergency services. You are responsible for ensuring compliance with any applicable laws and regulations when using our Services, particularly if you access them from outside Estonia.

3. User account and registration

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information.
  • Keep your login credentials confidential and secure.
  • Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account if you violate these Terms.

4. User verification

As part of our commitment to security and fraud prevention, all Bella Mobile users are required to verify their identity during account registration and login.

By creating an account with Bella Mobile, you explicitly consent to receive a one-time password (OTP) via SMS or voice call to the mobile number you provide. This OTP is used solely for the purpose of verifying your identity and securing your account.

If you do not wish to receive OTPs via SMS or voice, you will not be able to complete the registration process or access calling features within the app.

5. Payment and refund policy

We accept payments via: Visa, Mastercard, PayPal, Google Pay, Apple Pay.

All payments must be made in USD (US Dollars).

Refund policy: We do not offer refunds except in cases of accidental billing errors, fraudulent transactions, or as required by consumer protection laws.

6. Intellectual property rights

All intellectual property in the Services, including but not limited to software, trademarks, logos, content, and design elements, belongs to Bella Mobile or its licensors. You are granted a non-exclusive, non-transferable, revocable license to use the Services solely for personal, non-commercial purposes.

You may not:

  • Copy, modify, distribute, or create derivative works.
  • Reverse engineer, decompile, or attempt to extract source code.
  • Use our trademarks or brand elements without permission.

7. Privacy and data protection

Your privacy is important to us. By using our Services, you agree to our privacy policy, which explains how we collect, use, and protect your data. We comply with the General Data Protection Regulation (GDPR) for users in the EU and other applicable privacy laws.

Key points:

  • Your data is processed and stored in Germany.
  • You have the right to request data deletion.
  • We do not sell user data to third parties.

8. Prohibited activities

You may not use the Services for:

  • Illegal or fraudulent activities.
  • Harassment, abuse, or harm to others.
  • Unauthorized access or data scraping.
  • Uploading malware or harmful content.
  • Spamming or sending unsolicited communications.

Violating these restrictions may result in account suspension or legal action.

9. Limitation of liability

Bella Mobile provides the Services on an "as-is" and "as-available" basis. We disclaim all warranties, and to the maximum extent permitted by law, we are not responsible for:

  • Service interruptions or technical issues.
  • Loss of data or unauthorized account access.
  • Any direct, indirect, or consequential damages.

Our total liability for any claims related to the Services will not exceed the amount you have paid to us in the last two months.

10. Dispute resolution

Governing law: These Terms are governed by the laws of Estonia.

Arbitration: Any disputes shall be resolved through arbitration under the European Court of Arbitration, seated in Tallinn, Estonia, and conducted in English.

Exceptions: Intellectual property claims and cases involving unauthorized use, fraud, or criminal activities may be resolved in court.

11. Modifications and termination

We may modify or discontinue the Services at any time. Users will be notified of significant changes in advance where possible. We reserve the right to terminate or suspend user accounts for violations of these Terms.

12. Contact information

If you have any questions or concerns about these Terms, please contact us at:

Email
info@bellamobile.co
Website
www.bellamobile.co

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms. Thank you for choosing Bella Mobile.

See also our privacy policy, or the frequently asked questions for how the services work in practice.